Privacy Statement

By using this web site you accept the terms of this privacy statement, the copyright statement and the terms and conditions on this web site.

Our commitment to privacy

This privacy statement explains how we ( collect information from you via the web site or in any manner expressly described in the privacy statement and how this information is then used. When you provide us with your personal data in the manner described, you consent to the processing of all such personal data as set out in the privacy statement. Please read this privacy statement carefully and revisit this page from time to time to review any changes that we may have made. If you have any questions or comments about how we handle your personal information, please e-mail us. You may also use these contacts to tell us about any concerns you may have about our privacy statement.

Giving information for other people

When you give us information about another person, the other person must have agreed to let:

  • us process all their personal data;
  • you receive any data protection notices for them.

When you send information for someone else, you are confirming that you have told them:

  • which data they must give;
  • which information is voluntary;
  • how they can access and, if necessary, correct the data we hold about them.

The information we collect during registration or enrolment

When you register with us, you (or the person registering for you) must tell us:

  • your full name;
  • your address;
  • your phone numbers
  • your email address
  • where you heard about us;

Following registration via the web site, we may request additional personal data from you in order to further support you. You do not have to provide this information, but if you do not, you may not get the most out of the service. When you register, we will give you a username and a password.

Sensitive personal data

When you register as a member, we do not ask and you do not have to provide us with sensitive personal information. Where we invite you to provide such information, we will ask you to consent to our proposed uses of such data.

You may also volunteer sensitive personal data to us, for example, when you submit a query or comment to us via the web site or some other means of communication. If you do so, you explicitly consent to our using such information as described in this Privacy Statement.

How we use the information we collect

We use your personal information:

  • to answer your queries or complaints;
  • to deliver our membership services;
  • to support you;
  • to carry out administration;
  • for general statistics and research;
  • for obtaining any relevant professional advice;
  • as may be required by law or in connection with legal proceedings (including where we intend to take legal proceedings), or as may be necessary to establish, exercise or defend our legal rights.

Third parties and sponsors

We never give your details to third parties neither for free nor for a fee..

Keeping you informed

We will use your information to send you regular updates about:

  • our services and materials;
  • additions to the web site; and
  • specific activities such as customer feedback surveys and competitions.

If you wish to join but do not wish to receive this information, untick the relevant boxes on the pages. If at any time, you change your mind about receiving updates, you can change your preferences by informing us.

We will never use your sensitive data for marketing purposes or to target you for customer feedback purposes without your express consent.

Requests for information

If you have not registered as a member but are simply making an enquiry or request for information, we will use your personal information to reply to your enquiry or request. We will not use this information for marketing purposes without your permission or unless you invite us to do so.

Protecting your personal information

As a registered data controller, we are required to take appropriate technical measures to protect your personal information including making a regular backup of our system and data. We have security measures in place to make sure any personal information we collect is secure. Your account is password protected and all information including your password is on a secure server, which only a limited number of employees and sub-contractors can access. All parties with access to your information are subject to confidentiality obligations. If you think someone else knows your password, or is using it, tell us immediately and change your password using the "change my password" option under "your details" on your home page.

Even though we take appropriate technical steps to protect your security, you should remember that data transmission over the internet cannot always be guaranteed as 100% secure so you use the web site at your own risk.

Please look at the terms and conditions on this web site for our policy on purging emails and web space. The terms and conditions tell you when we may close your account and delete all your records, files and information.

Keeping your personal data

We keep personal data:

  • for as long as is necessary to fulfil the purposes we collected it for;
  • as required by law;
  • to enforce or defend legal claims.

Sometimes we will keep information that you have deleted. We will keep this information for a reasonable time.


Cookies are small text files which are sent to your browser by a web server and stored on your personal computer's hard disk. We use cookies on our site to:

  • cut down the number of times you have to type in data;
  • record the success of advertising, to target advertising and to track visitor usage.

The cookies used on the web site do not collect your personal information.

You can disable cookies but if you do, you may not be able to use certain features on our site and you may need to enter your password more frequently. If you want to know how to remove cookies from your browser, go to the 'All About Cookies' web site


Some of our web pages may contain invisible electronic tags that allow us to count users that have visited certain pages. These files are only used to identify which advertisements bring customers to our web site and you cannot be identified by them. They are not issued by us but by the relevant advertising provider. You can find out more about cookie type devices issued by third party advertisers by clicking through to the web site operated by the relevant advertiser.

Your rights

You have the right to ask for a copy of all the information we hold about you (we will charge you a small fee for this) and to correct any inaccuracies. To obtain a copy of this information, please e-mail us. You can amend your details on the web site at any time.


Our web site contains links to other web sites. We are not responsible for the privacy policies of other sites and we advise you to read the privacy statement of every web site that collects personal information from you.